Terms & Conditions

Last Updated: 10th March, 2025

Welcome to Fyodor! These Terms and Conditions govern your use of our website fyodor.in and the purchase of Ayurvedic medicines and products on our website. By accessing or using our website, you agree to comply with and be bound by these terms.

Definitions

“Website” refers to fyodor.in and its related services.
“We,” “Us,” “Our” refers to fyodor.in, Fyodor Trade Plus Pvt. Ltd. and its owners.
“User,” “You,” “Your” refers to customers and visitors of the website.
“Products” refers to Ayurvedic medicines and related items sold on fyodor.in.

Eligibility

You must be at least 18 years old or have parental/guardian consent to use our website and purchase products.

Ayurvedic Product Disclaimer

The products sold on fyodor.in are Ayurvedic formulations meant for general wellness.
These products are not intended to diagnose, treat, cure, or prevent any disease.
Please consult a qualified healthcare professional before using any product, especially if you have pre-existing medical conditions, are pregnant, or are taking other medications.

Ordering and Payment

All orders placed through our website are subject to acceptance and availability.
Prices are displayed in Indian Currency (Rupees) and are subject to change without prior notice.
We accept payments through secure payment gateways. We do not store your payment details.
We reserve the right to cancel any order at our discretion.

Shipping and Delivery

Orders are processed within 3 business days.
Delivery timelines vary based on location and logistics partner policies.
We are not responsible for delays caused by external factors such as natural disasters, strikes, or courier service disruptions.
Shipping charges, if applicable, will be displayed at checkout.

Returns and Refunds

Due to the nature of Ayurvedic medicines, we do not accept returns unless the product is damaged or incorrect.
Refunds will be issued only if a valid claim is raised within 10 days of receiving the product.
To request a refund, contact our support team at support@fyodor.in with proof of damage or incorrect product received.

User Responsibilities

You agree to use the website and its products for lawful purposes only.
You shall not engage in activities that harm the website, its reputation, or its users.
Misuse, fraudulent transactions, or policy violations may lead to account suspension or legal action.

Intellectual Property

All website content, including images, text, logos, and designs, is the property of Fyodor Trade Plus Pvt. Ltd. or its respective content providers and is protected under applicable intellectual property laws.

We feature products from various manufacturers, and their names, brand names, trademarks, and logos are used solely for identification and representation purposes. Fyodor Trade Plus Pvt. Ltd. does not claim ownership of any third-party trademarks, and all rights remain with their respective owners.

You may not copy, distribute, reproduce, or use any content from this website, including product images and descriptions, without our written permission or the authorization of the respective rights holders. If you are a trademark or copyright owner and believe your rights are being used inappropriately, please contact us for resolution.

Limitation of Liability

Fyodor is not liable for any adverse effects caused by the use of our Ayurvedic products.
We are not responsible for third-party websites linked to our platform.
Our total liability for any claim arising from your use of the website or products shall not exceed the purchase amount paid by you.